Responsible Gaming at cbbaje — Play Within Your Limits
cbbaje believes gambling should always be an enjoyable form of entertainment — never a financial burden or source of distress. This page sets out our full commitment to player safety, the practical tools available to every account holder in Bangladesh, and clear guidance on recognising when gambling is no longer fun.
Our Commitment to Safe Play
At cbbaje, responsible gaming is not a legal checkbox — it is a core operating principle that shapes every product decision we make. We provide cricket betting, casino games, live dealer tables, and slots to players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, and across Bangladesh because we genuinely believe these products can be an entertaining pastime. However, we are equally committed to ensuring that entertainment never crosses the line into harm.
cbbaje has built a comprehensive responsible gaming framework that covers age verification, account-level spending controls, cooling-off periods, temporary and permanent self-exclusion, and direct pathways to professional support organisations. Every tool described in this document is available free of charge to all registered account holders and can be activated at any time through your account settings or by contacting our support team.
We recognise that a small but meaningful portion of people who gamble will develop patterns of behaviour that become harmful to themselves or those around them. Our responsible gaming programme exists to identify those players as early as possible and to provide immediate, effective assistance — whether that means setting a deposit cap, taking a short break, or permanently closing an account.
Responsible gaming at cbbaje is a shared responsibility. We provide the tools, the information, and the support pathways. Players are responsible for using those tools honestly and for reaching out when they need help. Together, we can ensure that cbbaje remains a safe and enjoyable platform for every adult player in Bangladesh.
Safe Platform Principles
cbbaje is built on fair play, transparent odds, and player protection. We use SSL encryption, KYC verification, and AML monitoring to keep your account and funds secure.
Dedicated Compliance Team
Our in-house responsible gaming team monitors account behaviour patterns and follows up proactively when indicators of problem gambling are detected — at no cost to the player.
Deposit Limits
Set daily, weekly, or monthly deposit caps on your account. Once a limit is in place, it activates immediately and cannot be increased for 7 days — protecting you from impulsive decisions.
Session Time Limits
Set a maximum session duration after which your account will automatically log out. You can also enable a reality-check notification that reminds you how long you have been playing at set intervals.
Time-Out Periods
Take a structured break from gambling with a time-out lasting 24 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets — but your account and balance are preserved.
Self-Exclusion
Request a permanent or long-term self-exclusion that closes your account for a minimum of 6 months up to 5 years. Once applied, self-exclusion cannot be reversed before the chosen period expires.
Loss Limits
In addition to deposit caps, you can set a maximum loss threshold per day, week, or month. When you reach your loss limit, your account is temporarily suspended for the remainder of that period.
24/7 Support Access
cbbaje's English-language support team is available around the clock. If you are concerned about your gambling behaviour at any time — day or night — contact us at [email protected].
18+ Age Restriction Policy
cbbaje operates exclusively for adults. Every person who registers an account on the cbbaje platform must be at least 18 years of age at the time of registration. This requirement is non-negotiable and is enforced through multiple layers of verification.
How cbbaje Verifies Age
Age verification at cbbaje is a multi-stage process designed to confirm beyond reasonable doubt that every player is a legal adult. The stages are:
- Registration Declaration: All players must confirm their date of birth and affirm they are 18 or older during the account creation process.
- KYC Verification: Before any withdrawal is processed, every player must submit a government-issued photo ID — such as a Bangladesh National ID Card (NID), passport, or driving licence — confirming their date of birth. Accounts where age cannot be verified are suspended until valid documents are provided.
- Ongoing Monitoring: Our compliance team reviews accounts for indicators of underage access, including inconsistencies in gameplay patterns, device usage, or identity document data. Any account flagged for potential underage access is suspended pending manual review.
Protecting Minors in Your Household
If you share a device or computer with younger family members, we strongly recommend taking the following precautions to prevent underage access to cbbaje:
- Never save your cbbaje username or password in your browser's autofill on a shared device.
- Always log out of your cbbaje account when you have finished your session, especially on shared or family devices.
- Use a device PIN, fingerprint lock, or password to prevent unauthorised access to your phone or tablet.
- Consider installing third-party parental control software — such as Net Nanny, Kaspersky Safe Kids, or Google Family Link — to restrict access to gambling websites on devices used by children.
If you believe a minor has accessed or registered on cbbaje, please contact us immediately at [email protected] with the subject line "Underage Account — Urgent". We treat all such reports as the highest priority and will investigate within 24 hours.
Zero Tolerance for Underage Gambling
Any account confirmed to belong to a person under 18 will be:
- Immediately suspended and access blocked
- All bets and game results voided
- Net deposits returned to source
- Permanently banned from re-registration
Responsible Gaming Tools
cbbaje provides a full suite of account-level controls that put you in charge of your gambling behaviour. All tools are available free of charge from within your account settings dashboard or by contacting our support team. Changes that reduce your limits take effect immediately; changes that increase limits are subject to a 7-day cooling-off period to protect against impulsive decisions made during a losing session.
Deposit Limits
Deposit limits allow you to cap the total amount you can deposit into your cbbaje account over a chosen time period — daily, weekly, or monthly. Setting a deposit limit is the most effective first line of defence against overspending, because it controls the maximum funds available for gambling before you even begin a session. For example, you might set a weekly deposit limit of ৳5,000 to ensure your cbbaje spending aligns with your entertainment budget. Once the limit is reached, no further deposits will be accepted until the period resets. Limits can be decreased at any time with immediate effect; increases require a 7-day waiting period.
Loss Limits
A loss limit caps the maximum net amount you can lose within a defined period. Once your net losses for the day, week, or month reach the threshold you have set, your account will be automatically restricted from further wagering for the remainder of that period. Loss limits are calculated on net loss (deposits minus withdrawals within the period) rather than on individual bet outcomes, giving you a realistic view of your overall financial position.
Wager Limits
A wager limit restricts the total stake value you can place across all games and betting markets within a given period. This tool is particularly useful for players who prefer to manage their gambling by controlling the volume of bets rather than the net financial outcome. Wager limits can be set per session or per calendar period and apply across all cbbaje products — casino, live dealer, slots, and cricket betting markets.
Session Time Limits & Reality Checks
Session time limits automatically log you out of cbbaje after a pre-set duration, preventing extended play sessions that can lead to poor decision-making and impulsive wagers. Additionally, cbbaje's reality-check notifications pop up at intervals you define (every 30, 60, or 90 minutes) to show you how long you have been playing, your net position for that session, and a reminder of your responsible gaming commitments. You must actively acknowledge the reality-check notification before you can continue playing.
Time-Out Feature
The time-out feature is a short-term break from cbbaje lasting 24 hours, 3 days, 7 days, or 30 days. It is designed for players who want to step away from gambling temporarily — perhaps after a difficult session, during a stressful period in life, or simply as a planned break. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Your account balance and personal data are preserved and your account will reactivate automatically when the time-out period expires. You may request a time-out at any time through your account settings or by contacting support.
Deposit Limit
Cap how much you can deposit daily, weekly, or monthly. Takes effect immediately when lowered.
Loss Limit
Suspend betting automatically once your net loss reaches a threshold you control.
Session Time Limit
Auto-logout after a fixed session duration. Reality-check alerts keep you informed mid-session.
Self-Exclusion & Account Closure
Self-exclusion is the most powerful responsible gaming tool available on cbbaje. Unlike a time-out — which is a planned, temporary break — self-exclusion is a formal commitment to stop gambling on the platform for a significant period. cbbaje takes self-exclusion requests with the utmost seriousness and applies them without delay.
Self-Exclusion Periods Available
- 6 Months: The minimum self-exclusion period. Suitable for players who need a clear, structured break from gambling to reassess their habits.
- 1 Year: A longer cooling-off period that gives players time to seek professional support and implement lasting behavioural changes.
- 3 Years: A medium-term exclusion for players who recognise a significant problem and want a substantial period of forced separation from gambling.
- 5 Years: A long-term exclusion for players with a serious gambling problem who need an extended period away from any form of online betting.
- Permanent (Lifetime): An irreversible, lifetime closure of your cbbaje account. Once a permanent self-exclusion is applied, it cannot be reversed under any circumstances. This option is available to any player who requests it and is the recommended choice for players who believe they should never gamble again.
What Happens When You Self-Exclude
- Your account is immediately suspended and you are logged out of all active sessions.
- All pending bets are settled in accordance with their normal outcomes; you cannot place new bets.
- Any remaining balance is refunded to your registered payment method (bKash, Nagad, Rocket, Upay, or card) within 5 business days.
- Your registered email address is flagged to ensure you do not receive any marketing communications during the exclusion period.
- If you attempt to register a new account during your self-exclusion period using the same identity details, cbbaje's KYC process will detect the match and close the new account.
How to Request Self-Exclusion
Self-exclusion can be requested through any of the following channels:
- Account Settings: Navigate to Account Settings → Responsible Gaming → Self-Exclusion. Select your preferred duration and confirm your request. The exclusion is applied within 1 hour.
- Email: Send an email to [email protected] with the subject line "Self-Exclusion Request — [Your Username]" and specify the duration you are requesting. Our team will apply the exclusion within 1 hour of receiving your email, 24 hours a day, 7 days a week.
- Live Chat: Contact our support team via the live chat feature in your account dashboard. Inform the agent that you wish to self-exclude and provide your requested duration. The agent will apply the exclusion during the conversation.
Request Self-Exclusion Now
If you feel you need to stop gambling immediately, contact our support team right now. Self-exclusion is applied within 1 hour, around the clock.
Email: [email protected]
Subject: "Self-Exclusion Request — [Username]"
Once applied, self-exclusion cannot be reversed before the chosen end date. Please think carefully before selecting permanent exclusion.
Recognising Problem Gambling
Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves, their finances, their relationships, or their mental health. It can develop gradually and is often not recognised by the affected person until the consequences become severe. Knowing the early warning signs is the most effective way to intervene before gambling escalates to a crisis point.
The following are common indicators that gambling may be becoming a problem. If you recognise several of these signs in your own behaviour, we strongly encourage you to use cbbaje's responsible gaming tools and to seek professional support.
Healthy vs. Problem Gambling
- Healthy: Gambling with money you can afford to lose as entertainment
- Problem: Gambling with rent, food, or bill money
- Healthy: Being able to walk away after a losing session
- Problem: Chasing losses by placing bigger bets
- Healthy: Gambling is one of many leisure activities
- Problem: Gambling dominates thoughts and daily life
Self-Assessment Questionnaire
The following questions are based on internationally recognised problem gambling screening tools. Answer honestly — your responses are not recorded by cbbaje and are for your personal reflection only. If you answer "Yes" to three or more questions, we strongly recommend using cbbaje's responsible gaming tools and seeking professional support.
What to Do Next
Depending on your self-assessment result, here are the recommended next steps:
- Set deposit limits — cap your spending before your next session
- Enable reality checks — get session reminders every 30–60 minutes
- Take a time-out — a 7 or 30-day break can reset perspective
- Request self-exclusion — for immediate, enforced separation from gambling
- Contact support — email [email protected] any time, 24/7
Getting Help & Support Resources
If you believe your gambling has become a problem, professional help is available. Seeking support is a sign of strength, not weakness. The following organisations and resources can provide confidential guidance, counselling, and practical assistance for individuals and families affected by problem gambling.
Professional Support Organisations
While Bangladesh currently has limited dedicated problem gambling helplines, the following international and regional organisations offer resources, online counselling, and guidance accessible to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh:
Gamblers Anonymous
A worldwide fellowship of people who share their experience, strength, and hope to solve their common problem and help others recover from gambling disorder. Meetings available online for Bangladesh-based players. Visit: gamblersanonymous.org
GamCare
GamCare offers free information, support, and counselling for anyone affected by problem gambling. Their online chat service and self-help resources are accessible internationally, including from Bangladesh. Visit: gamcare.org.uk
BeGambleAware
BeGambleAware provides free, confidential support and guidance for people experiencing gambling-related harm. Their website includes self-help tools, a live chat service, and guidance for concerned family members. Visit: begambleaware.org
Kaan Pete Roi (Bangladesh)
Kaan Pete Roi is a Bangladesh-based emotional support helpline that provides confidential counselling for individuals experiencing mental health challenges, including gambling-related distress. Available to callers across Bangladesh.
Tips for Friends and Family
If someone close to you is showing signs of problem gambling, your support can make a significant difference. Here are some constructive approaches:
- Approach the conversation calmly and without accusation — express concern, not anger.
- Focus on the specific behaviours and their consequences rather than labelling the person.
- Encourage them to seek professional help and offer to accompany them to an initial appointment or online counselling session.
- Do not lend money or cover gambling debts, as this can enable continued problem gambling.
- Take care of your own wellbeing — speaking to a counsellor yourself can help you navigate supporting a loved one through gambling difficulties.
Immediate Help Checklist
If you are in crisis right now, take these steps immediately:
- Email [email protected] — Subject: "Self-Exclusion Request"
- Remove your payment method details from your cbbaje account
- Tell a trusted person about your decision to stop gambling
- Contact GamCare or BeGambleAware for free online counselling
- Install parental-control software to block gambling sites on your devices
Contact cbbaje Support
cbbaje's responsible gaming support team is available 24 hours a day, 7 days a week, 365 days a year. Whether you want to set a limit, request a time-out, trigger a self-exclusion, ask a question about our responsible gaming tools, or simply talk to someone about your gambling habits, our team is here to help — with no judgement and no delay.
Email: [email protected]
Subject line for self-exclusion: "Self-Exclusion Request — [Your Username]"
Subject line for limit requests: "Responsible Gaming Limits — [Your Username]"
Subject line for general queries: "Responsible Gaming Enquiry — [Your Username]"
Response time: Within 1 hour for self-exclusion and limit requests (24/7)
Languages accepted: English
What to Include in Your Email
To help us process your responsible gaming request as quickly as possible, please include the following in your email:
- Your full registered name and cbbaje username
- The specific tool you wish to activate (e.g., deposit limit, time-out, self-exclusion)
- For deposit or loss limits: the amount and time period (e.g., "Weekly deposit limit of ৳3,000")
- For time-outs: the duration you are requesting (24 hours, 3 days, 7 days, or 30 days)
- For self-exclusion: the duration you are requesting (6 months, 1 year, 3 years, 5 years, or permanent)
All responsible gaming requests are treated as the highest priority in our support queue. You will receive a confirmation email once your requested tool has been applied to your account.
cbbaje is committed to player wellbeing. We believe that the best relationship between a player and a gambling platform is one built on trust, transparency, and genuine care. If you are struggling — even if you are not sure — please reach out. We would rather help you step back and return to healthy gambling habits than see you continue in a way that causes harm. Your safety always comes first.
24/7 Support
Our responsible gaming team is available every hour of every day. No appointment needed — just send an email and we will act within 1 hour for all safety-related requests.
Confidential & Non-Judgmental
All responsible gaming communications with cbbaje are handled confidentially by trained staff. We will never share your situation with third parties without your consent.
Enjoy cbbaje — Within Your Limits
Set your deposit limits, explore 1,400+ games, and bet on live cricket — all on a platform that puts your safety first. Players across Dhaka, Chittagong, Sylhet, and Bangladesh trust cbbaje for fair, secure, and responsible entertainment.